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To speak directly with our Customer Support Team, give us a call at (214) 302-0290.  Voicemails are returned within 24 hours.

Camera Ready Cosmetics

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We advise that you pay through PayPal to avoid having your order flagged. First-time orders are commonly flagged by our system. PayPal requires us to ship to the address on the PayPal transaction, so it is important to review this before submitting y

I received an email saying that my order was canceled due to suspected fraud. What does this mean and how can I proceed?

Misc

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I received the wrong product in my order. Can you fix this ASAP?

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Order Management

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My order says it was delivered, but I do not have it. What do I need to do?

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My package was marked as undeliverable or was returned to you due to a courier issue. What can I do?

Shipping and Delivery

One of my products was cracked in shipping. Can you help me?

Help! My product is damaged/melted. What do I do?

Product Issues

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Pre-Orders

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International Related Questions

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Subscriptions

I am trying to log in to my account, but your system does not recognize me. I have purchased from you before, but it is saying my email is not found. Can you help me?

RETURN POLICY

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International Returns

SHIPPING POLICIES

I received an email saying that my order was canceled due to suspected fraud. What does this mean and how can I proceed?Updated 4 months ago