You can chat with us by clicking on the bubble in the bottom right corner of your screen. If chat is unavailable, you can leave us a message or you can email us at service@crcmakeup.com. If you have an order number, please include it in the body of your email.

To speak directly with our Customer Support Team, give us a call at (214) 302-0290.  Voicemails are returned within 24 hours.

Camera Ready Cosmetics

<p id="isPasted" style="box-sizing: border-box; margin: 0px 0px 10px; color: rgb(17, 17, 17); font-family: Montserrat, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">1. If you are located in the United States, click the link to our&#xA0;<a href="https://camerareadycosmetics.com/pages/return-portal" style="box-sizing: border-box; color: var(--colorLink); text-decoration: underline; background: transparent; text-underline-offset: 2px;">Return Portal</a> and follow the prompts. &#xA0;Please reach out to service@crcmakeup.com or (214) 302-0290 for assistance with an international return.<p style="box-sizing: border-box; margin: 0px 0px 10px; color: rgb(17, 17, 17); font-family: Montserrat, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">2. Return items in the original packing and pack items carefully.<p style="box-sizing: border-box; margin: 0px 0px 10px; color: rgb(17, 17, 17); font-family: Montserrat, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">3. Please include the order invoice number on the outside of your package so we may properly credit your account.<p style="box-sizing: border-box; margin: 0px 0px 10px; color: rgb(17, 17, 17); font-family: Montserrat, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">4. Return labels are provided on our&#xA0;<a class="fr-green" href="https://camerareadycosmetics.com/pages/return-portal" style="box-sizing: border-box; color: var(--colorLink); text-decoration: underline; background: transparent; text-underline-offset: 2px;">Return portal</a>. If you choose to use the provided label, $5.99 will be removed from the return amount at the time of processing. &#xA0;You may choose to use a different method of shipping to avoid this fee. If you choose an alternative shipping method, we recommend delivery confirmation to ensure the item reaches us.<p style="box-sizing: border-box; margin: 0px 0px 10px; color: rgb(17, 17, 17); font-family: Montserrat, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please mail all qualified returns to:<p style="box-sizing: border-box; margin: 0px 0px 10px; color: rgb(17, 17, 17); font-family: Montserrat, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Camera Ready Cosmetics<p style="box-sizing: border-box; margin: 0px 0px 10px; color: rgb(17, 17, 17); font-family: Montserrat, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">4300 Alpha Rd STE 130<p style="box-sizing: border-box; margin: 0px 0px 10px; color: rgb(17, 17, 17); font-family: Montserrat, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Farmers Branch, TX 75244<p style="box-sizing: border-box; margin: 0px 0px 10px; color: rgb(17, 17, 17); font-family: Montserrat, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">5. Returns are processed in the order they are received. &#xA0;Please allow up to 7 business days for your return to be processed once it arrives in our warehouse. &#xA0;We will contact you once it is complete.

1. If you are located in the United States, click the link to our Return Portal and follow the prompts.  Please reach out to service@crcmakeup.com or (214) 302-0290 for assistance with an international return. 2. Return items in the original packing

To Mail Your Return:

RETURN POLICY

I'm having trouble logging in

How can I cancel my order?

How can I edit my order?

I received the wrong product in my order. Can you fix this ASAP?

My order arrived, but one of my products is missing. What happened?

What happens if my order is returned to you due to an incorrect address?

What happens if my package is returned to you because I did not pick it up?

Order Management

Why will the system not allow me to check out with certain products in my cart?

Why hasn’t my order been delivered?

My order says it was delivered, but I do not have it. What do I need to do?

Why wasn’t my shipping cost refunded?

My package was marked as undeliverable or was returned to you due to a courier issue. What can I do?

Shipping and Delivery

One of my products was cracked in shipping. Can you help me?

Help! My product is damaged/melted. What do I do?

Product Issues

What is a pre-order?

How long do I have to wait for my pre-ordered product, and how will you ship my order?

Pre-Orders

Do you ship to my country?

How can I return my order if I’m outside of the US?

Why was I charged in US Dollars?

Why did I receive a notice to pay duty/custom fees?

International Related Questions

How do I manage my Subscription?

Subscriptions

I received an email saying that my order was canceled due to suspected fraud. What does this mean and how can I proceed?

I am trying to log in to my account, but your system does not recognize me. I have purchased from you before, but it is saying my email is not found. Can you help me?

Misc

International Returns

SHIPPING POLICIES

To Mail Your Return:Updated 4 months ago