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Camera Ready Cosmetics

<p><span id="isPasted" style="box-sizing: border-box; color: rgb(17, 17, 17); font-family: Montserrat, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">A pre-order is a product you order that is not currently in our warehouse but is expected to become available shortly. &#xA0;This option is available on select products. &#xA0; Placing a pre-order secures the product for you when it arrives in our warehouse. &#xA0;Pre-orders ship within 24 hours of the product arriving in our warehouse. &#xA0;The pre-order status is noted on the product page and during the checkout process to help you identify pre-order items. You can also identify your pre-ordered products on your order confirmation email. &#xA0;For assistance with pre-orders, message our support team.</span></p>

A pre-order is a product you order that is not currently in our warehouse but is expected to become available shortly.  This option is available on select products.   Placing a pre-order secures the product for you when it arrives in our warehouse.

What is a pre-order?

Pre-Orders

I'm having trouble logging in

How can I cancel my order?

How can I edit my order?

I received the wrong product in my order. Can you fix this ASAP?

My order arrived, but one of my products is missing. What happened?

What happens if my order is returned to you due to an incorrect address?

What happens if my package is returned to you because I did not pick it up?

Order Management

Why will the system not allow me to check out with certain products in my cart?

Why hasn’t my order been delivered?

My order says it was delivered, but I do not have it. What do I need to do?

Why wasn’t my shipping cost refunded?

My package was marked as undeliverable or was returned to you due to a courier issue. What can I do?

Shipping and Delivery

One of my products was cracked in shipping. Can you help me?

Help! My product is damaged/melted. What do I do?

Product Issues

How long do I have to wait for my pre-ordered product, and how will you ship my order?

Do you ship to my country?

How can I return my order if I’m outside of the US?

Why was I charged in US Dollars?

Why did I receive a notice to pay duty/custom fees?

International Related Questions

How do I manage my Subscription?

Subscriptions

I received an email saying that my order was canceled due to suspected fraud. What does this mean and how can I proceed?

I am trying to log in to my account, but your system does not recognize me. I have purchased from you before, but it is saying my email is not found. Can you help me?

What is a pre-order?Updated 4 months ago