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To speak directly with our Customer Support Team, give us a call at (214) 302-0290.  Voicemails are returned within 24 hours.

Camera Ready Cosmetics

<p id="isPasted" style="box-sizing: border-box; margin: 0px 0px 10px; font-size: 16px; color: rgb(17, 17, 17); font-family: Montserrat, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If your package is marked as delivered but hasn&apos;t arrived, please check with your neighbors and the shipping company first. Sometimes, packages are left with neighbors or held for pickup but marked as delivered. The shipping company can provide specific delivery information, including the GPS location of the delivered package.<p style="box-sizing: border-box; margin: 0px 0px 10px; font-size: 16px; color: rgb(17, 17, 17); font-family: Montserrat, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We also suggest waiting an additional business day for the delivery to be made, as oftentimes the carrier will mark it as delivered but not drop it off until the following day.<p style="box-sizing: border-box; margin: 0px 0px 10px; font-size: 16px; color: rgb(17, 17, 17); font-family: Montserrat, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you don&apos;t receive your package within 48 hours of the tracking status updating to delivered, please contact us for assistance.<p style="box-sizing: border-box; margin: 0px 0px 10px; font-size: 16px; color: rgb(17, 17, 17); font-family: Montserrat, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please Note: We are not liable for theft at the provided address. We do not refund lost or stolen packages.<p style="box-sizing: border-box; margin: 0px; font-size: 16px; color: rgb(17, 17, 17); font-family: Montserrat, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If the shipping company confirms theft, you&apos;ll need to file a police report as mail theft is a federal crime. Please inform us once you file the report within 48 hours of delivery. We&apos;ll investigate and may need you to complete information for the claims process.

If your package is marked as delivered but hasn't arrived, please check with your neighbors and the shipping company first. Sometimes, packages are left with neighbors or held for pickup but marked as delivered. The shipping company can provide speci

My order says it was delivered, but I do not have it. What do I need to do?

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My order says it was delivered, but I do not have it. What do I need to do?Updated 4 months ago