Shipping and Delivery
Why will the system not allow me to check out with certain products in my cart?
Some brands limit the sales of their products to the USA. We apologize, but we are not able to ship these brands outside of the US, at this time. If you remove any of the above mentioned items from your cart, you should be able to continue your order
Why hasn’t my order been delivered?
If the estimated delivery time has passed and you haven't received your package, wait 24 hours before contacting us as carriers may mark a package as delivered but not drop it off the next business day. We advise reaching out to the courier for more
My order says it was delivered, but I do not have it. What do I need to do?
If your package is marked as delivered but hasn't arrived, please check with your neighbors and the shipping company first. Sometimes, packages are left with neighbors or held for pickup but marked as delivered. The shipping company can provide speci
Why wasn’t my shipping cost refunded?
Customers are responsible for shipping both ways. If our return label is used, a *fee of $5.99 will be deducted from your refund/credit. We do not issue refunds on shipping costs. (*subject to change without notice)
My package was marked as undeliverable or was returned to you due to a courier issue. What can I do?
Occasionally, the post office may mark a package as "undeliverable" by no fault of your own. Please contact us immediately, and we'll work towards a solution. If you prefer to be refunded, please note that we are unable to issue a refund until the pa