You can chat with us by clicking on the bubble in the bottom right corner of your screen. If chat is unavailable, you can leave us a message or you can email us at service@crcmakeup.com. If you have an order number, please include it in the body of your email.

To speak directly with our Customer Support Team, give us a call at (214) 302-0290.  Voicemails are returned within 24 hours.

Camera Ready Cosmetics

<p><span id="isPasted" style="color: rgb(17, 17, 17); font-family: Montserrat, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Our team takes great care while packaging your item, but sometimes, a product will break or spill during the shipping process. We provide as much protection as possible to avoid this, but it still can happen. If an item has arrived broken or spilled, please notify us within 48 hours of receiving your package so we may assist in replacing the damaged item. We will send you a return label via email and will replace the item as soon as the return tracking indicates the damaged product is on its way back to us. We do not provide refunds on damaged items.</span> </p>

Our team takes great care while packaging your item, but sometimes, a product will break or spill during the shipping process. We provide as much protection as possible to avoid this, but it still can happen. If an item has arrived broken or spilled,

One of my products was cracked in shipping. Can you help me?

Product Issues

I'm having trouble logging in

How can I cancel my order?

How can I edit my order?

I received the wrong product in my order. Can you fix this ASAP?

My order arrived, but one of my products is missing. What happened?

What happens if my order is returned to you due to an incorrect address?

What happens if my package is returned to you because I did not pick it up?

Order Management

Why will the system not allow me to check out with certain products in my cart?

Why hasn’t my order been delivered?

My order says it was delivered, but I do not have it. What do I need to do?

Why wasn’t my shipping cost refunded?

My package was marked as undeliverable or was returned to you due to a courier issue. What can I do?

Shipping and Delivery

Help! My product is damaged/melted. What do I do?

What is a pre-order?

How long do I have to wait for my pre-ordered product, and how will you ship my order?

Pre-Orders

Do you ship to my country?

How can I return my order if I’m outside of the US?

Why was I charged in US Dollars?

Why did I receive a notice to pay duty/custom fees?

International Related Questions

How do I manage my Subscription?

Subscriptions

I received an email saying that my order was canceled due to suspected fraud. What does this mean and how can I proceed?

I am trying to log in to my account, but your system does not recognize me. I have purchased from you before, but it is saying my email is not found. Can you help me?

One of my products was cracked in shipping. Can you help me?Updated 4 months ago