Our team takes great care while packaging your item, but sometimes, a product will break or spill during the shipping process. We provide as much protection as possible to avoid this, but it still can happen. If an item has arrived broken or spilled,

<span id="isPasted" style="color: rgb(17, 17, 17); font-family: Montserrat, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Our team takes great care while packaging your item, but sometimes, a product will break or spill during the shipping process. We provide as much protection as possible to avoid this, but it still can happen. If an item has arrived broken or spilled, please notify us within 48 hours of receiving your package so we may assist in replacing the damaged item. We will send you a return label via email and will replace the item as soon as the return tracking indicates the damaged product is on its way back to us. We do not provide refunds on damaged items.

One of my products was cracked in shipping. Can you help me?

If you receive a damaged or melted item, please notify us within 48 hours of receiving your package. Email service@crcmakeup.com, and we will send a prepaid return label to you. We do not offer refunds on damaged or melted items; we will, however, ma

<span id="isPasted" style="color: rgb(17, 17, 17); font-family: Montserrat, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">If you receive a damaged or melted item, please notify us within 48 hours of receiving your package. Email&#xA0;<span style="box-sizing: border-box; color: rgb(17, 17, 17); font-family: Montserrat, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration: underline;"><a data-sanitized-target="_blank" href="mailto:service@crcmakeup.com" style="box-sizing: border-box; color: var(--colorLink); text-decoration: underline; background: transparent; text-underline-offset: 2px;" title="Email CRC customer service">service@crcmakeup.com</a><span style="color: rgb(17, 17, 17); font-family: Montserrat, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">, and we will send a prepaid return label to you. We do not offer refunds on damaged or melted items; we will, however, make sure you receive your product in excellent condition. If you wish to exchange a damaged item for a different color or product, we will issue you a store credit for the product once the return is received. You may use this store credit at any time. Store credits are not redeemable for cash, and you will not receive a refund.

Help! My product is damaged/melted. What do I do?

You can chat with us by clicking on the bubble in the bottom right corner of your screen. If chat is unavailable, you can leave us a message or you can email us at service@crcmakeup.com. If you have an order number, please include it in the body of your email.

To speak directly with our Customer Support Team, give us a call at (214) 302-0290.  Voicemails are returned within 24 hours.

Camera Ready Cosmetics

Product Issues

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International Related Questions

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