You can chat with us by clicking on the bubble in the bottom right corner of your screen. If chat is unavailable, you can leave us a message or you can email us at service@crcmakeup.com. If you have an order number, please include it in the body of your email.

To speak directly with our Customer Support Team, give us a call at (214) 302-0290.  Voicemails are returned within 24 hours.

Camera Ready Cosmetics

<p id="isPasted" style="box-sizing: border-box; margin: 0px 0px 10px; font-size: 16px; color: rgb(17, 17, 17); font-family: Montserrat, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If the estimated delivery time has passed and you haven&apos;t received your package, wait 24 hours before contacting us as carriers may mark a package as delivered but not drop it off the next business day.<p style="box-sizing: border-box; margin: 0px 0px 10px; font-size: 16px; color: rgb(17, 17, 17); font-family: Montserrat, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We advise reaching out to the courier for more information on any delays they may be experiencing, as they can provide more specific information, including the GPS location of the package.<p style="box-sizing: border-box; margin: 0px; font-size: 16px; color: rgb(17, 17, 17); font-family: Montserrat, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please Note: We do not refund lost or stolen packages.

If the estimated delivery time has passed and you haven't received your package, wait 24 hours before contacting us as carriers may mark a package as delivered but not drop it off the next business day. We advise reaching out to the courier for more

Why hasn’t my order been delivered?

Shipping and Delivery

I'm having trouble logging in

How can I cancel my order?

How can I edit my order?

I received the wrong product in my order. Can you fix this ASAP?

My order arrived, but one of my products is missing. What happened?

What happens if my order is returned to you due to an incorrect address?

What happens if my package is returned to you because I did not pick it up?

Order Management

Why will the system not allow me to check out with certain products in my cart?

My order says it was delivered, but I do not have it. What do I need to do?

Why wasn’t my shipping cost refunded?

My package was marked as undeliverable or was returned to you due to a courier issue. What can I do?

One of my products was cracked in shipping. Can you help me?

Help! My product is damaged/melted. What do I do?

Product Issues

What is a pre-order?

How long do I have to wait for my pre-ordered product, and how will you ship my order?

Pre-Orders

Do you ship to my country?

How can I return my order if I’m outside of the US?

Why was I charged in US Dollars?

Why did I receive a notice to pay duty/custom fees?

International Related Questions

How do I manage my Subscription?

Subscriptions

I received an email saying that my order was canceled due to suspected fraud. What does this mean and how can I proceed?

I am trying to log in to my account, but your system does not recognize me. I have purchased from you before, but it is saying my email is not found. Can you help me?

Why hasn’t my order been delivered?Updated 4 months ago