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Camera Ready Cosmetics

<p><span id="isPasted" style="color: rgb(17, 17, 17); font-family: Montserrat, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Customers are responsible for shipping both ways. If our return label is used, a *fee of $5.99 will be deducted from your refund/credit. We do not issue refunds on shipping costs. (*subject to change without notice)</span> </p>

Customers are responsible for shipping both ways. If our return label is used, a *fee of $5.99 will be deducted from your refund/credit. We do not issue refunds on shipping costs. (*subject to change without notice)

Why wasn’t my shipping cost refunded?

Shipping and Delivery

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How can I cancel my order?

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I received the wrong product in my order. Can you fix this ASAP?

My order arrived, but one of my products is missing. What happened?

What happens if my order is returned to you due to an incorrect address?

What happens if my package is returned to you because I did not pick it up?

Order Management

Why will the system not allow me to check out with certain products in my cart?

Why hasn’t my order been delivered?

My order says it was delivered, but I do not have it. What do I need to do?

My package was marked as undeliverable or was returned to you due to a courier issue. What can I do?

One of my products was cracked in shipping. Can you help me?

Help! My product is damaged/melted. What do I do?

Product Issues

What is a pre-order?

How long do I have to wait for my pre-ordered product, and how will you ship my order?

Pre-Orders

Do you ship to my country?

How can I return my order if I’m outside of the US?

Why was I charged in US Dollars?

Why did I receive a notice to pay duty/custom fees?

International Related Questions

How do I manage my Subscription?

Subscriptions

I received an email saying that my order was canceled due to suspected fraud. What does this mean and how can I proceed?

I am trying to log in to my account, but your system does not recognize me. I have purchased from you before, but it is saying my email is not found. Can you help me?

Why wasn’t my shipping cost refunded?Updated 4 months ago