Order Management
How can I cancel my order?
You can cancel your order by logging into your account. Once you locate your order, select edit/cancel to the right side of the order. If this option is not available, you will need to call us right away at (214) 302-0290 so that we can assist you. W
How can I edit my order?
You can edit your order by logging into your account. Once you locate your order, select edit/cancel to the right side of the order. You can modify your order until it begins processing in our warehouse. We cannot edit orders once they have begun pro
I received the wrong product in my order. Can you fix this ASAP?
Contact us within 48 hours of receiving your package, and our team will ensure you receive the correct item. If you prefer a refund, please note that we cannot issue a refund until the product is returned in new, unopened, and unused condition.
My order arrived, but one of my products is missing. What happened?
If you are missing a product from your order, please notify us within 48 hours of receiving your package. Mistakes do sometimes happen, but it is also possible that your product was a pre-ordered item. We will work to resolve this as quickly as possi
What happens if my order is returned to you due to an incorrect address?
If the postal service returns your package to us because you provided an incorrect address at checkout, your order will be placed back into inventory, and you will receive a gift card minus shipping charges. You will be notified and will need to plac
What happens if my package is returned to you because I did not pick it up?
If your package is sent “signature confirmation” or duty fees are required at pick up (outside the USA) and you fail to pick the package up, it will be returned to us. We will put the items back into inventory. We will issue you a gift card minus shi